We are delighted to share that Printec in collaboration with Alpha Bank, has been awarded the Silver Award in the category "Best Outsourcing Partnership" at the 15th National Customer Service Awards.
The awards ceremony, organized by the Hellenic Institute of Customer Service (EIEP), took place on Tuesday 10 December 2024, at the iconic Athens Concert Hall. This year’s event brought together 600 business executives and industry representatives from all sectors of the Greek economy, celebrating excellence, innovation, and dedication in customer service.
Our winning project, ATM Monitoring and Dispute Transaction Investigation Services, highlights the value of strategic collaboration and teamwork. Over the past year, this service has delivered significant results, enhancing operational efficiency, customer satisfaction, and sustainable development.
Reflecting on the achievement, Panagiotis Athanasopoulos (Managed Services and Operations Manager, Printec) and Nikodimos Vlachos (Alpha Bank, ATM & APS Manager) shared:
"We began as two teams and ended up as one, united by a common purpose and shared success."
This award recognizes the exceptional collaboration and dedication of both teams, combining innovative solutions and reinforcing our ongoing mission to provide innovative solutions that create value for our partners and positively impact society.
We extend our gratitude to Alpha Bank for their trust and collaboration, as well as to every member of our team who made this success possible.
About the Customer Service Awards and EIEP
The Hellenic Institute of Customer Service (EIEP) is a non-profit organization founded in 2004 with the support of multinational corporations, major Greek companies, and academic institutions. With 139 member companies, EIEP is dedicated to enhancing and recognizing the role of individuals who directly or indirectly interact with customers.
The institute’s mission is to create a business environment that supports and rewards customer service excellence, improving individual skills and recognizing organizations and professionals who successfully apply them. Through its activities and rapidly growing membership, EIEP focuses on serving the customer, citizen, and individual with the goal of continuously improving customer service standards across industries.
