Printec and Centerity improve efficiency and efficacy of customer operations in the banking, retail and hospitality verticals
Printec, a leading provider of transaction automation solutions with presence in 16 countries across Central and Eastern Europe has entered into a multi-year technology alliance with Centerity Systems, Inc., a pioneering provider of distributed enterprise edge monitoring, security and remediation solutions. Through this partnership, Printec will utilize the Centerity CSM² (Connect-Secure-Monitor-Manage) Edge platform to enhance the serviceability of its customers by enabling real-time monitoring and AI capabilities.
The proliferation of computing devices at the Enterprise Edge is creating unique challenges for those companies that specialize in providing services in this domain. The CSM² Edge platform by Centerity, is uniquely designed to provide device and application agnostic management across geographies, technologies, and vendors. Centerity platform can connect to a wide variety of edge devices, including Self-Service Devices, Bill Payment Kiosks, Point-of-Sale (PoS) terminals, network routing devices, and IoT sensors, enabling monitoring and management from an integrated, single pane of glass.
"At Printec, we are always looking for ways to innovate and offer new solutions and services to our customers" said Alexander Horozov, Chief Solutions and Services Delivery Officer at Printec. "Driven by our vision to make digital transactions safer and easier, we are working with best in-class technology vendors to offer state-of-the-art solutions. Therefore, we have selected Centerity to support us in the evolution and further digitization of our services delivery processes. We are convinced that Centerity will contribute greatly to our business transformation and bring significant added value to the services we provide to our customers."
Through this alliance, Printec will provide superior customer experience by achieving greater visibility to devices and applications at the edge, while centralizing monitoring and management across geographies and technologies. At the same time, Printec customers will benefit by reduced Mean Time To Repair (MTTR) and increased overall services uptime, while end customers will be served by devices with high reliability and availability.
"We are very excited to enter into a strategic partnership with Printec" said Roi Keren, CEO of Centerity. "Our team of technologist has been working very closely with Printec’s SMEs over several months. We have developed a very close and collaborative relationship and we look forward to providing significant contributions to Printec’s business of years to come."