Streamlining processes with document management and e-signing for Sofiyska Voda in Bulgaria

This initiative with Sofiyska Voda, the sole provider of water and wastewater services in Sofia Municipality, Bulgaria, marks a departure from traditional paper-based processes, revolutionizing how the company conducts its essential operations. From biometric signatures at branches to digital signing via the company's website and mobile application, our collaboration is set to streamline document management and enhance efficiency across the board.

The project unfolds in three pivotal phases:

Phase 1: Currently underway, we're focusing on processing documents, including creation and signing with biometric signatures, at Sofiyska Voda's branches. With the installation of Namirial eSignAnyWhere and the deployment of 34 signing pads, we're already revolutionizing document management at scale.

Phase 2: Scheduled for Q3, we'll extend our solution's reach by enabling digital signing through Sofiyska Voda's website and mobile app, offering enhanced accessibility and convenience for customers and staff alike.

Phase 3: Building on our success, we'll further facilitate digital signing for all related documents of Sofiyska Voda's mobile and emergency teams, ensuring seamless efficiency and compliance on the go.

Leveraging Printec Bulgaria's expertise, we're bringing to life a comprehensive solution that covers customer service, contract management, and internal processes. Our platform not only streamlines operations but also sets a new standard for customer experience and environmental sustainability.

Our partnership with Sofiyska Voda began in 2023, and since then, we've embarked on a journey to drive meaningful change and innovation within the utility sector. The impact of this solution extends far beyond operational efficiency—it represents a significant step towards a paperless, efficient, and digitally-empowered future.